“I had to exit the LMS and it would not let me back in”
Once the learner is identified by JHA Safety, both text and email notifications are sent from the Learning Management System for the learner to login and complete the training. There are two websites learners can access for training. The first is the self-sign up website at https://jhasafety.litmos.com/self-signup where learners go to self-sign up with the code provided to them by JHA Safety. The other website is for returning learners who have already completed their self-sign up profile. To return to the LMS after initial sign up, you must visit https://jhasafety.litmos.com and enter your username and password created.
“I tried to sign up but it says the token has been used already”
Once the learner is identified by JHA Safety, both text and email notifications are sent from the Learning Management System for the learner to login and complete the training. Each code (Token) can only be used once for your initial self-sign up. If you exit the LMS and try to enter the code again, it will not work.
“I tried to sign up but it says the token has expired”
Once the learner is identified by JHA Safety, both text and email notifications are sent from the Learning Management System for the learner to login and complete the training. There is an expiration on the link so if you do not attempt to sign up in time, the link sent will expire.
“I didn’t receive my course invitation email”
Once the learner is identified by JHA Safety, both text and email notifications are sent from the Learning Management System for the learner to login and complete the training. Sometimes it may take a few minutes for the notifications to go through. Also, it may have gone to your junk mail folder, so check that as well.